Covid-19: How Morzine is preparing for your winter holiday in safety

Covid-19: How Morzine is preparing for your winter holiday in safety
Covid-19: How Morzine is preparing for your winter holiday in safety
This winter, more than ever we’ll want to experience the joys of skiing, of freedom and nature, but we will want to feel safe while we do so. The mountains offer an incredible natural playground, and with the vast space of the Portes du Soleil spread out across 600km of skiing, there is plenty of space for everyone to feel at ease as they enjoy the fresh air. We’re taking safety seriously and are busy working on what is needed to ensure you can relax and enjoy time in Morzine. The summer season enabled us to put lots of measures into place, that will be carried over into winter, but adapted as necessary according to how the situation and government guidelines evolve. Strict hygiene measures will be in place, activities will be specially adapted, but the same fresh open spaces will be available to enjoy in safety.
We will update this page regularly as more information becomes available.

Accommodation & Booking

Morzine has a wide range of independent accommodation providers that are working together to agree specific cancellation conditions concerning the sanitary situation.
Morzine hosts will comply with official decisions and apply the measures imposed by the authorities.
The hotels, and many of Morzine’s other accommodation providers, have agreed on more flexible conditions for this winter. If the government were to restrict non-essential trips to Morzine-Avoriaz, or if Morzine and Avoriaz were to be closed due to the pandemic, the amounts paid in advance will either be transferred to a future stay, a credit note, or  refunded (depending on the host’s conditions – please check with them).

Morzine Reservation is available to help you find and organize your stay in Morzine, with a wide range of apartments and hotels applying this cancellation policy.
Travelling to resort
All minibus and taxi services are enforcing mask wearing during the journey and asking clients to use the provided hand sanitizer before entering the vehicle.
Morzine is one of the closest resorts to drive to from the UK, Holland, Belgium and Northern France. If you prefer not to use public transport you can find details of how to reach us by car on our travel page.

A lift system to feel safe
The Portes du Soleil ski area is partially open from the 11th of December, and fully open from the 18th.
New procedures were put into place across the Portes du Soleil this summer to ensure the safety of everyone. The lift companies implemented all health and safety measures specified by the government. The national operating body for ski areas will announce national guidelines this autumn, but we can expect to see similar measures for the winter. Currently the Portes du Soleil lift operators are not planning to reduce numbers on the lifts, but keep 100% of capacity this winter. Please check the latest news before travelling as restrictions could come into place if governments change the current rules.
Current planed safety measures on the Morzine-Les Gets ski area are as follows:
  • Wearing a mask is compulsory in the waiting areas, at boarding and on the ski lifts.
  • No limitation on the number of visitors to the ski area has been set to date.
  • Cancellation and total reimbursement of ski passes not used without proof*.
  • Cancellation and refund of Morzine-Les Gets season pass until the opening of the ski area (12 December).
  • You are encouraged to buy online to beat the queues and avoid contact with people –> Bonus: ski passes are cheaper on line 
  • Observe social distancing when queuing (ground markings in the waiting areas at the checkout).
  • Hand sanitizer will be available at checkouts and at the entrance to ski lifts.


Ski pass cancellation and refund policy

If you can't come because of the Covid-19 but our domain is still open...

Holiday ski passes

Refund of unused ski passes (supporting documents required):

If you want to cancel your order, your unused ski passes* (even those purchased as part of our early booking offers) will be refunded free of charge, with supporting documents.

Please send us your request in writing to the following email address no later than the first day of validity of your ski pass.

*Excludes special offers, flash sales and season passes.

Season Passes

Cancellation and refund of Morzine-Les Gets season passes up until the opening date of the ski area:

Your Morzine-Les Gets season pass will be cancelled and refunded* if you make a request in writing to the following email address by 11 December.

*Minus an administration fee of 40€. Refunds will be made within one month.

Compensation policy in the event of closure due to force majeure:

In the event of interruption to service of all the ski lifts due to force majeure (please refer to our general terms and conditions of sale) resulting in it being impossible to use your season pass for 15 consecutive days, compensation will be provided for Portes du Soleil and Morzine-Les Gets season passes in the form of a credit note or refund corresponding to the number of weeks of closure multiplied by the price of the season price divided by the originally planned number of weeks of opening minus one unpaid day at the applicable basic rate.

Ski Schools
There is currently no planned limit on the number of skiers in group lessons, but masks need to be work at the beginning of the lesson by everyone over the age of 11. In the booking offices and all interior spaces, mask wearing is obligatory, hand gel is available and all surfaces are regularly disinfected. All material used is also disinfected between each use.
Material hire
You will need to wear a mask in the shops, and hand gel is available. All material is disinfected between each rental.
Restaurants & bars
Restaurants will continue to follow government guidelines. Mask wearing is compulsory when not seated at your table, and seating has been arranged to ensure distancing of at least 1 meter between different groups. Hand sanitizer is available, and frequent cleaning and disinfection is carried out.
Free bus services
The buses will be operational but with special safety measures in place to ensure everyone’s safety.

Tourist Office Opening hours
The Morzine-Avoriaz Tourist Office is open Monday-Saturday in the autumn, and will open all day every day during the season. Access will be controlled with distancing measures, one-way circulation and marking on the floor. Sanitizer gel is available at the entrance.
The following events are currently planned:
- Micros d’Or                                           15-17th December
- Morzine Enchanted Village                     19th December to 2nd January
- Ladies Night                                          16th February
- Morzine Takes Care of You                      8th to 12th March
- Rock the Pistes                                     14th to 20th March
- Finales des Foyers de Ski de Fond 74     10th Match
- Tournoi des Douanes                              23rd to 25th March
- Course des Champions                           4th April
- La Bagui                                               11th April
All local businesses in Morzine are implementing the hygiene and safety measures necessary to ensure your safety. Morzine businesses are engaged in applying the directives and recommendations, and are implementing extra cleaning measures and providing hand gels. You will also see safety notices around the village as we rely on everyone to act to protect yourselves and others. At the time of writing a mask needs to be worn in the village centre at all times, please respect these rules if they remain in force for the winter.
And don’t forget that skiing is an activity that takes part outside, with equipment such as gloves and goggles, that help protect users!
For this winter, rest assured that we will continue to adapt and implement the appropriate health and safety measures to make sure your stay in Morzine is both the unforgettable holiday you’ve been dreaming of, and safe.
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    • All year
  • Covid 19 : Hiver 2020-2021 - Mesures Morzine
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