Covid-19 : How Morzine is preparing for your winter holiday in safety

(04/11/2020)
This winter, more than ever we’ll want to experience the joys of skiing, of freedom and nature, but we will want to feel safe while we do so. The mountains offer an incredible natural playground, and with the vast space of the Portes du Soleil spread out across 600km of skiing, there is plenty of space for everyone to feel at ease as they enjoy the fresh air. We’re taking safety seriously and are busy working on what is needed to ensure you can relax and enjoy time in Morzine. The summer season enabled us to put lots of measures into place, that will be carried over into winter, but adapted as necessary according to how the situation and government guidelines evolve. Strict hygiene measures will be in place, activities will be specially adapted, but the same fresh open spaces will be available to enjoy in safety.
We will update this page regularly as more information becomes available.
 

Accommodation & Booking


Cancellation conditions of your stay

Each service provider has its own cancellation conditions. We recommend that you contact your host or activity provider to find out their cancellation conditions.

Special conditions with Morzine Réservation

About the COVID-19 epidemics and the general restrictions related to it, Morzine Réservation has defined the present special cancellation policies for the winter 2020/2021 which complete the general terms and conditions of sale, so that you can book your skiing holiday with complete peace of mind and come and see us again this winter to fully enjoy your holidays in the mountains.
Morzine Réservation undertakes to refund all sums paid by the customer (excluding file fee) in the event of cancellation requested by the customer in the following cases :
- Lockdown
- Travel restrictions
- Quarantine imposed in your town or country
- Ski resort closure due to sanitary decision
These measures have to be in effect at the moment of your stay.
Official proof will be required for any request for refund.
In all other cases, the general cancellation conditions will apply.

Furthermore, in case of personal problems related to COVID-19, you have the possibility to subscribe to our optional cancellation/assistance/repatriation insurance (4% of the amount of the stay) which covers the following cases* :
- You are in quarantine because you are COVID-19 positive,
- You are ill with COVID-19 and cannot travel upon confirmation from your doctor,
- A relative is seriously ill (hospitalisation/death),
- Cancellation for denied boarding due to a temperature check.
* Refunds within the conditions of the cancellation insurance.

Please note that certain activities usually open in winter may be closed or limited in use by administrative decision. This does not constitute grounds for compensation or cancellation without charge.
 
 
 

Holiday centers


Following the government announcements against the coronavirus, all holiday centers in Haut-Chablais agreed on specific health measures for hosting groups of children in a safe environment. The goal is to ensure that children and the accompanying adults get the most out of their holidays within a safe environment. 


Travelling To Resort

 
All minibus and taxi services are enforcing mask wearing during the journey and asking clients to use the provided hand sanitizer before entering the vehicle.
Morzine is one of the closest resorts to drive to from the UK, Holland, Belgium and Northern France. If you prefer not to use public transport you can find details of how to reach us by car on our travel page.

 

A Lift System To Feel Safe

 
The Portes du Soleil ski area is partially open from the 11th of December, and fully open from the 18th.
New procedures were put into place across the Portes du Soleil this summer to ensure the safety of everyone. The lift companies implemented all health and safety measures specified by the government. The national operating body for ski areas will announce national guidelines this autumn, but we can expect to see similar measures for the winter. Currently the Portes du Soleil lift operators are not planning to reduce numbers on the lifts, but keep 100% of capacity this winter. Please check the latest news before travelling as restrictions could come into place if governments change the current rules.
 

Current Planned Safety Measures On The Morzine-Les Gets Ski Area Are As Follows:

 
• Wearing a mask is compulsory in the waiting areas, at boarding and on the ski lifts.
• No limitation on the number of visitors to the ski area has been set to date.
• Cancellation and total reimbursement of ski passes not used without proof*.
• Cancellation and refund of Morzine-Les Gets season pass until the opening of the ski area (12 December).
• You are encouraged to buy online to beat the queues and avoid contact with people –> Bonus: ski passes are cheaper on line 
• Observe social distancing when queuing (ground markings in the waiting areas at the checkout).
• Hand sanitizer will be available at checkouts and at the entrance to ski lifts.

*Information on the cancellation and reimbursement conditions for ski passes is at the bottom of this page

 

 

Ski Schools

 
There is currently no planned limit on the number of skiers in group lessons, but masks need to be worn at the beginning of the lesson by everyone over the age of 11. In the booking offices and all interior spaces, mask wearing is obligatory, hand gel is available and all surfaces are regularly disinfected. All material used is also disinfected between each use.
 

Material Hire

 
You will need to wear a mask in the shops, and hand gel is available. All material is disinfected between each rental.
 

Restaurants & Bars

 
Restaurants will continue to follow government guidelines. Mask wearing is compulsory when not seated at your table, and seating has been arranged to ensure distancing of at least 1 meter between different groups. Hand sanitizer is available, and frequent cleaning and disinfection is carried out.
 

Free Bus Services

 
The buses will be operational but with special safety measures in place to ensure everyone’s safety.
 

Tourist Office Opening Hours

 
Following the measures taken by our government concerning Covid-19 and in order to maintain services and still combat the risks, the Morzine-Avoriaz tourist office has now closed its public access since last Friday.
 
To ensure our services, the full team can still be reached by telephone and by e-mail.
 
The welcome desk is closed to visitors, but we can be reached by email and telephone from Monday to Saturday at our usual hours (9am-12 and 2-6pm).
04 50 74 72 72
info@morzine-avoriaz.com
 
Morzine Resa is closed to visitors, but can be reached by email and telephone from Monday to Friday at our usual hours  (9am-12 et 2pm-6pm).
04 50 79 11 57
resa@morzine-avoriaz.com

 

Events

 
The following events are currently planned:
- Micros d’Or : 15-17th December 2020
- Morzine Enchanted Village : 19th December 2020 to 2nd January 2021
- Ladies Night : 16th February 2021
- Morzine Takes Care of You :  8th to 12th March 2021
- Finales des Foyers de Ski de Fond 74 : 10th March 2021
- Rock the Pistes : 14th to 20th March 2021
- Tournoi des Douanes : 23rd to 25th March 2021
- Course des Champions : 4th April 2021
- La Bagui :  11th April 2021
 
All local businesses in Morzine are implementing the hygiene and safety measures necessary to ensure your safety. Morzine businesses are engaged in applying the directives and recommendations, and are implementing extra cleaning measures and providing hand gels. You will also see safety notices around the village as we rely on everyone to act to protect yourselves and others. At the time of writing a mask needs to be worn in the village centre at all times, please respect these rules if they remain in force for the winter.
And don’t forget that skiing is an activity that takes part outside, with equipment such as gloves and goggles, that help protect users!
For this winter, rest assured that we will continue to adapt and implement the appropriate health and safety measures to make sure your stay in Morzine is both the unforgettable holiday you’ve been dreaming of, and safe.
 

Ski Pass Cancellation And Refund Policy

 
If you can't come because of the Covid-19 but our domain is still open...
 

  Morzine Les Gets ski pass

 

• Holiday ski passes  

Refund of unused ski passes (supporting documents required):
 
If you want to cancel your order, your unused ski passes* (even those purchased as part of our early booking offers) will be refunded free of charge, with supporting documents.
 
Please send us your request in writing to the following email address contact@ski-morzine.com no later than the first day of validity of your ski pass.
 
*Excludes special offers, flash sales and season passes.
 

• Season Passes

 
Cancellation and refund of Morzine-Les Gets season passes up until the opening date of the ski area:
 
Your Morzine-Les Gets season pass will be cancelled and refunded* if you make a request in writing to the following email address contact@ski-morzine.com by 11 December.
 
*Minus an administration fee of 40€. Refunds will be made within one month.
 
Compensation policy in the event of closure due to force majeure:
 
In the event of interruption to service of all the ski lifts due to force majeure (please refer to our general terms and conditions of sale) resulting in it being impossible to use your season pass for 15 consecutive days, compensation will be provided for Portes du Soleil and Morzine-Les Gets season passes in the form of a credit note or refund corresponding to the number of weeks of closure multiplied by the price of the season price divided by the originally planned number of weeks of opening minus one unpaid day at the applicable basic rate.
 

Avoriaz skipasses (SERMA)

 
Sanitary measures and special conditions of sale of SERMA ski passes for the next winter season.
Note: a significant easing of cancellation and refund conditions to best meet customer expectations in the current situation. 
 
Cancellation and reimbursement conditions are specified in the T&Cs of the ski lift companies and those of SERMA remain unchanged.
Our T&Cs have been updated accordingly and you can download them by clicking here.
 

Portes du Soleil Ski passes 

 

• Early Booking : Free cancellation!
See general conditions of the offer.

Full refund of your Portes du Soleil ski pass for any reason linked to the Covid-19 epidemic (including but not limited to : confirmed diagnosis or contact with Covid, state of emergency, border closures, quarantine etc) subject to booking before 19/12/2020, cancellation until the day before your stay . Valid for passes of 5 -15 consecutive days.
 

• 3 TO 15 days ski : Free cancellation!
See special terms and conditions of sale for Portes du Soleil passes

 
Full refund of your Portes du Soleil ski pass for any reason linked to the Covid-19 epidemic (including but not limited to : confirmed diagnosis or contact with Covid, state of emergency, border closures, quarantine etc) subject to booking before 19/12/2020, cancellation until the day before your stay. Valid for passes of 3 -15 consecutive days.
 

• SEASON passes : Guaranteed cancellation up to the beginning of the winter season!
See special terms and conditions of sale for Portes du Soleil season passes

 
Refund of your Portes du Soleil ski pass subject to booking before 11/12/2020. Valid for all season passes except those bought in the -50 % presale promotion in May 2020. Subject to admin charge (50€/55CHF).
  • Period :
    • All year
  • Covid 19 : Hiver 2020-2021 - Mesures Morzine
Fields with an asterisk * must not be left blank
My request
Your Contact Details
In accordance with Law No. 78-17 of 6 January 1978 of the National Committee for Information Technology and Civil Liberties (CNIL) with regard to computing, files and liberties (article 36), the interested party is entitled to ask for his/her personal information to be rectified, completed, clarified, updated or deleted if it is inaccurate, incomplete, ambiguous, elapsed or in respect of which it is forbidden to use, disseminate or store said information. Should you wish to exercise this right, please specify the fact in the form above.